Ben McEachen

About

Ben McEachen is the founder of McEachen & Co., a fractional COO practice that helps growing companies redesign operations around what AI actually changes in their business. He brings 28 years of hands-on operational leadership spanning technology, healthcare, financial services, and media. His career arc is unusual for a consultant: he didn’t come from a Big Four firm. He spent 14 years inside Havas Edge, the performance marketing arm of global agency network Havas, rising from campaign operations to EVP overseeing business operations, engineering, product, and client services for a 500+ person organization. He managed vendor performance consulting for enterprise clients including Hartford Insurance, led multi-year leadership development programs spanning 100 employees, and expanded the agency’s operations across multiple U.S. offices and international partnerships in London and Paris. He then served as COO of Momentra, a health-tech startup, where he built international operations across three continents (engineering in Poland, customer care in South Africa, patients in the U.S.) and directed P&L across three simultaneous commercial models. He also founded and scaled a B2B company to profitability in two years, handling everything from sales and marketing to production and vendor operations. Now at McEachen & Co., Ben works with mid-market companies ($10M-$500M revenue) navigating a specific problem: AI is compressing the cost of production work across their industry, but they don’t know what to do about it operationally. He helps them figure out what changes, what doesn’t, and how to redesign their processes, staffing, and pricing accordingly. When off-the-shelf tools don’t fit, he builds custom systems himself, including AI-powered document processing for construction management and automated workflow pipelines for professional services firms. Ben publishes on AI-era operations and fractional leadership at <mceachen.co> and through his LinkedIn newsletter “Earned in the Fire.” He holds a degree in Political Science and Business Administration from Arizona State University. Available to comment on: fractional executive leadership, when companies need (and don’t need) a COO, AI’s real operational impact on mid-market businesses, cost compression and business model disruption, scaling operations from startup to enterprise, international team building, and the gap between AI demos and operational reality.