Leona Scott

One of DCR Systems’ most successful store managers didn’t come from the collision industry at all. He came from the military as a former Navy SEAL with zero repair experience who joined the company several years ago. He had to learn the trade from scratch... See more

The patient with chest pain hesitates before agreeing to admission. Another asks whether the CT scan is truly necessary because they are worried about the bill. A diabetic patient waits weeks before seeking treatment because of the deductible reset that o... See more

As collision repair businesses continue searching for the next generation of technicians, many shop owners are finding some of their strongest candidates in an unexpected place: student competitions. Each spring, SkillsUSA students from across the country... See more