Manfred Lutz

We're seeking experienced speakers whose clients include hotels, luxury resorts, airlines, or cruise lines to join the inaugural BEYOND CHECKOUT: THE MEMORY GAP Executive Summit. This virtual executive summit explores one strategic question: What continues shaping guest preference, loyalty, and future booking decisions after guests return home? Rather than focusing only on the guest experience during the stay, the summit explores the strategic opportunity between checkout and the next booking, bringing together perspectives from hospitality, customer experience, branding, behavioral science, neuroscience, loyalty, storytelling, emotional design, service design, innovation, commercial strategy, and related disciplines. WHY PARTICIPATE? • Share your expertise with senior and mid-level executives from cruise lines, hotels, and luxury resorts. • Position yourself alongside respected thought leaders shaping the future of guest loyalty and memorable hospitality experiences. • Introduce your work to hospitality decision-makers and future collaborators. • Join a cross-disciplinary executive conversation exploring one of hospitality's most overlooked strategic opportunities. • Invite your professional network to join the conversation. • Conclude with a brief invitation to one complimentary educational resource or your website. WHO WILL ATTEND? Invitations are being extended to approximately 170 senior and mid-level executives, primarily from cruise lines, hotels, and luxury resorts. EVENT FORMAT • Live virtual event (Zoom) • Three regional editions: Americas Europe Middle East • Late August and early September 2026 • Approximately 20-minute presentation + 5-minute live Q&A • Sessions will be recorded and available to registered attendees. Speakers may choose the regional edition that best fits their time zone. SPEAKER INFORMATION Participation is entirely voluntary. There is no speaking fee or financial compensation. The summit is designed to foster meaningful executive conversations across hospitality. Presentations should educate rather than sell. Speakers may conclude with a brief call to action directing attendees to a complimentary educational resource or their website. PLEASE INCLUDE • Brief professional bio • Area of expertise • Proposed presentation topic • Website • LinkedIn profile and/or other social media More information: https://kidmadestories.my.canva.site/memorygap