Manfred Lutz

I'm selecting hospitality and travel leaders for the first episodes of The Memory Gap Show, a new video podcast exploring what makes guest experiences memorable, meaningful, and worth returning for. We're currently recording our first episodes. The Show grew out of Beyond Checkout: The Memory Gap Summit and continues those conversations in a more dynamic, conversational format. I'm particularly interested in owners, founders, executives, and professionals who design, manage, or make decisions about guest experiences for families with children. Ideal guests include: -Owners and general managers of independent hotels, boutique properties, and family-friendly resorts. -Leaders in guest experience, family programs, innovation, or customer engagement at hotels, resorts, and cruise lines. -Founders and executives of luxury family travel companies, private tour operators, and tailor-made travel businesses. -Professionals developing guest experiences for luxury cruise lines, resorts, and hospitality brands. Potential topics include: -Mistakes hospitality brands make when creating memorable guest experiences. -How children's experiences influence family satisfaction and loyalty. -Designing experiences for children, parents, and grandparents. -How personalization and unexpected moments help brands stand out. -Why excellent service doesn't always create lasting memories. -How brands maintain relationships with guests after checkout. Other compelling topics based on each guest's expertise are welcome. I'm especially interested in guests who can share real examples from their businesses or projects, rather than general industry commentary. PR agencies and communications teams are welcome to nominate relevant executives. Please include: -Guest name, title, and company. -Current role and relevant family travel experience. -Two or three potential conversation topics, ideally supported by real examples. -Whether you directly represent the guest. Selected guests will join a 25–30 minute prerecorded remote video conversation, preceded by a short preparation meeting. The Show is editorial and conversational, not promotional. https://www.youtube.com/@TheMemoryGapShow