There’s a vanity metric that plagues almost every managed services provider (MSP). It’s the number of endpoints or logos you claim to support. It looks great on a slide deck to say you manage 5,000 endpoints or support 150 local businesses, and it certain... See more
Summary This piece challenges the vanity metric of "number of partners" and focuses on "partner engagement." It provides a framework for auditing the channel based on last year's sales data, certification compliance, and technical competence, arguing that... See more
Summary This article argues that the most valuable data for a retail or hospitality ISV comes from the high-stress environment of Q4. It advises leaders to pause new feature development in January to conduct a rigorous analysis of support tickets, downtim... See more
Summary This article advises software product leaders on the necessity of retiring outdated or unused features ("zombie features"). It argues that feature bloat creates technical debt and hinders innovation. The guide provides a three-step process: identi... See more
Summary This article provides a "back-to-basics" strategic plan for ISV business owners preparing for 2026. It moves away from technology trends to focus on operational health. The article outlines specific actions to take in December 2025 and January 202... See more
