Cruise America Readies Call Centers to Help Travelers Affected by FAA Ground Stop

Cruise America, the nation's largest RV rental provider, has briefed its call centers to help travelers whose plans were disrupted by Friday's nationwide ground stop. The company's reservation line is answering calls overnight, and its rental locations reopen on Saturday.

“A lot of families had their plans upended on Friday," said Randall Smalley, Assistant Vice President of Marketing at Cruise America. "The FAA put safety first, and airline teams are working hard to get people moving again. Our job is to take care of travelers whose vacations were disrupted.”

Randall Smalley, Assistant Vice President of Marketing at Cruise America

The Federal Aviation Administration halted departures at U.S. airports Friday afternoon after a telecommunications outage affected air traffic control. The agency said it acted out of an abundance of caution. Major airlines have issued travel waivers, and Cruise America encourages travelers to check with their airline first.

For travelers who decide to drive, Cruise America offers one-way rentals between most of its more than 120 rental locations in the United States and Canada. A customer picks up a motorhome at one location and returns it at another.

"A lot of families had their plans upended on Friday," said Randall Smalley, Assistant Vice President of Marketing at Cruise America. "The FAA put safety first, and airline teams are working hard to get people moving again. Our job is to take care of travelers whose vacations were disrupted."

How one-way rentals work

Travelers can ask about a one-way rental by calling 1-800-671-8042. Each one-way route requires approval and depends on vehicle availability at the pickup location. Cruise America's existing one-way policy applies to new reservations.

Renters must be at least 21 years old and need a valid driver's license and a major credit card. No special license is required to drive a Cruise America motorhome.

"A motorhome is not the right answer for every trip," Smalley said. "If driving makes sense for your family, call us and we will tell you what is available near you."

Cruise America continues to monitor the situation.

About Cruise America

Founded in 1972 and headquartered in Mesa, Arizona, Cruise America is the nation's largest RV rental provider. The employee-owned company rents and sells motorhomes through more than 120 rental locations in the United States and Canada. Learn more at cruiseamerica.com.

Media contact

Randall Smalley, Assistant Vice President of Marketing, Cruise America

Phone: 610-570-0479

Email: ssmalley@cruiseamerica.com