BT phone upgrade meant no one could call my aunt Anna Tims Tue, 9 June 2026 at 9:00 am GMT+3 1 min read A crucial line was cut when BT switched the phone to Digital Voice. Photograph: Errol Rait/Alamy · Photograph: Errol Rait/Alamy My elderly aunt, who li... See more
ScottishPower sent six cheques addressed to my late brother Anna Tims Mon, 8 June 2026 at 9:00 am GMT+3 3 min read Letters and bills from ScottishPower were addressed to a person who had died. Photograph: David Cheskin/PA · Photograph: David Cheskin/PA Sc... See more
I surrendered my driving licence after a spinal injury but the DVLA revoked it Anna Tims Tue, June 2, 2026 at 9:00 a.m. GMT+3 1 min read The DVLA blames ‘exceptionally high demand’ from drivers with medical conditions. Photograph: Clynt Garnham Medical/Al... See more
‘Cheap’ parking at Stansted airport cost me hundreds of pounds Anna Tims Mon, June 1, 2026 at 9:00 a.m. GMT+3 3 min read Stansted is making tidy sums from the overstay fees and PCNs charged to unwitting customers. Photograph: Terry Harris/Alamy · Photogra... See more
HMRC made us wait a year for £150,000 tax rebate Anna Tims Mon, 25 May 2026 at 9:00 am GMT+3 4 min read HMRC charges taxpayers 4% interest on late payments, plus as any fine – but pays only 1% on late refunds. Photograph: Ascannio/Alamy · Photograph: Asca... See more