Listen to the article 2 min This audio is auto-generated. Please let us know if you have feedback Dive Brief: Hilton is investing in its tech stack as it prepares for agentic AI to drive better customer experiences and reduce costs, President and CEO Chri... See more
Listen to the article 7 min This audio is auto-generated. Please let us know if you have feedback The key to a successful holiday season last year was whether retailers could support the customer's objectives, not make themselves stand out. This year, tha... See more
Listen to the article 5 min This audio is auto-generated. Please let us know if you have feedback A best in-store retail experience isn't just pleasant — it sticks with customers after they leave and makes the brand the first thing they think of when it's... See more
Dive Brief: More than half of multilingual shoppers say they have walked away from a potential purchase because the digital experience felt poorly localized, according to a survey of 800 U.S. consumers released last week by Liferay. Companies underestimat... See more
Listen to the article 3 min This audio is auto-generated. Please let us know if you have feedback Dive Brief: American Airlines will continue to invest in CX and premium options, two of the four pillars in its economic strategy, to prepare for a strong 20... See more
