feedback. Dive Brief: - Improvements to Kohl's omnichannel experienceis reducing friction and creating more consistency, CEO Michael Bender said on aQ1 2026 earnings callThursday. - The retailer is updating its digital channels to improve discovery and na... See more
feedback.
Agentic AI shopping journeys are going mainstream, and companies will now need to consider how any AI platform's access to data could affect the human shopping experience.
This will lead to the creation of a new approach to website design, accor... See more
feedback. Dive Brief: - United Airlines finished 2025 with an almost three point increase to its overall net promoter score, President Brett Hart said during an earnings call Wednesday. - The carrier saw its highest-ever monthly NPS score in November desp... See more
feedback.
Dive Brief:
- FedEx is investing in data and tools that help the delivery company anticipate disruptions, provide optimized route information and enable better last-mile experiences, according to executives on a
Q1 2026 earnings callThursday. - ... See more
feedback.
Dive Brief:
- Cracker Barrel’s loyalty program is a bright spot in an otherwise rough past month during which the company faced
backlash over a failed logo redesignand store renovation effort. Membership is up 300,000 since Aug. 19, President an... See more
