feedback. Agentic AI, at its best, offers a significant improvement over older forms of automated self-service. Early AI forms “sounded a bit more human-like than a static FAQ page,” Brian Cantor, managing director of CMP, said during a CMP webinar last w... See more
How to make customer service agentic AI live up to its potential CX Dive Bryan Wassel Tue, August 4, 2026 at 7:00 AM UTC Add us on Google Tue, August 4, 2026 at 7:00 AM UTC How to make customer service agentic AI live up to its potential This story was or... See more
feedback. Dive Brief: - Amazon customer engagement with Alexa for Shopping, its agentic AI shopping assistant, is skyrocketing, with active users nearly doubling in the second quarter year over year, executives said on a Q2 2026 earnings call Thursday. - ... See more
feedback. Dive Brief: - Amazon customer engagement with Alexa for Shopping, its agentic AI shopping assistant, is skyrocketing, with active users nearly doubling in the second quarter year over year, executives said on a Q2 2026 earnings call Thursday. - ... See more
feedback. Dive Brief: - Starbucks’ investments in its experience, including in-restaurant service and a revamped loyalty program, are continuing to drive strong results for the company, CEO Brian Niccol said on a Q3 2026 earnings call Wednesday. - The Sta... See more
