feedback. Dive Brief: - Bed Bath & Beyond has entered a partnership with Biltto bring thehome renter rewards provider’scustomer identity, loyalty, and engagement platforms into the Bed Bath & Beyond ecosystem, the company announced Monday. - The r... See more
feedback. Major brands are introducing AI into their experiences, offering customers new options for everything from product discovery to customer service. Just this week, Dick’s Sporting Goods announced that it will add conversational AI experiences to t... See more
The pros and cons of adding AI to first-party experiences Bryan Wassel Mon, April 27, 2026 at 7:00 AM UTC Add Yahoo Tech on Google Mon, April 27, 2026 at 7:00 AM UTC The pros and cons of adding AI to first-party experiences (Getty Images) This story was o... See more
CX teams are collecting the data, but failing to act on customer intent signals Bryan Wassel Fri, April 24, 2026 at 7:00 AM UTC Add Yahoo Tech on Google Fri, April 24, 2026 at 7:00 AM UTC Getty Images This story was originally published on CX Dive . To re... See more
feedback. Dive Brief: - Only one-third of data collected by customer data organizations is used to make CX decisions, according to a survey released by the IBM Institute for Business Value and Adobe Tuesday. - Brands are failing to read customer data and ... See more
