feedback. Dive Brief: - Sam’s Club Chief Experience Officer Diana Marshall will leave the company, according to a memo from Sam’s Club President and CEO Latriece Watkins shared with CX Dive's sister publication, Retail Dive. - Marshall spent more than two... See more
feedback. The Federal Communications Commission has proposed a rule aimed at bringing call centers back into the U.S. While the agency is still in the early stages of the rulemaking process — and needs to respond to the public's comments by June 22 — it h... See more
feedback. Dive Brief: - Petco is improving personalization and cutting frictionin pursuit of a more connected omnichannel experience between its stores and services, CEO Joel Anderson said on a Q1 2026 earnings call Wednesday. - The pet retailer's work to... See more
feedback. Dive Brief: - Costco’s digital experience enhancementswere a significant sales driver for the second consecutive quarter, CFO Gary Millerchip said on a Q3 2026 earnings call last week. Personalized product recommendations carousels contributed j... See more
feedback. Dive Brief: - Ulta Beauty's loyalty membership is soaring, the success of which CEO Kecia Steelman credits to its customer relationships and knowledge, she said on a Q1 2026 earnings call Tuesday. Ulta Beauty Rewards membership is up 4% year ove... See more
