Listen to the article 3 min This audio is auto-generated. Please let us know if you have feedback Dive Brief: On his first earnings call as CEO Tuesday, Domino's CEO Joe Jordan said he is making 'getting closer to the customer' one of the brand's top prio... See more
feedback. Dive Brief: - Costco is courting younger shopperswith improved digital features and building its online and in-store experiences to build loyalty with this cohort, EVP and CFO Gary Millerchip said on a Q4 2026 earnings call Thursday. - The pursu... See more
feedback. Dive Brief: - McDonald’s is launching Make It Golden, a plan to improve the customer experience over the course of a multiyear commitment, the company announced Wednesday. Make it Golden is part of the McDonald’s > NEXT strategy, whichlaunche... See more
feedback. Agentic AI, at its best, offers a significant improvement over older forms of automated self-service. Early AI forms “sounded a bit more human-like than a static FAQ page,” Brian Cantor, managing director of CMP, said during a CMP webinar last w... See more
How to make customer service agentic AI live up to its potential CX Dive Bryan Wassel Tue, August 4, 2026 at 7:00 AM UTC Add us on Google Tue, August 4, 2026 at 7:00 AM UTC How to make customer service agentic AI live up to its potential This story was or... See more
