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Best Buy is working to position itself at the forefront of AI-powered discovery as the company works to boost its sales growth.
“As agentic commerce matures, we want to serve our customers in new ways, both on and off of platforms,” CEO Corie Ba... See more
Consumers prefer talking to people in customer service Bryan Wassel Mon, March 9, 2026 at 3:21 PM UTC
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Dive Brief:
- Close to half of consumers — 46% — say AI-powered customer service either “rarely” or “never” leads to successful outcomes, according to a
surveyconducted by YouGov on behalf of Pegasystems Inc. released last month. - Nearly two-th... See more
First published on Listen to the article 2 min This audio is auto-generated. Please let us know if you have feedback . Dive Brief: Costco’s investment in online personalization is having a measurable impact on e-commerce sales, executives said on a Q2 202... See more
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Dive Brief:
- Costco’s investment in online personalization is having a measurable impact on e-commerce sales, executives said on a
Q2 2026 earnings callThursday. - The personalized product recommendation carousels drove more than $470 million i... See more
