Charles Oliver

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account_circle info brightness_medium left_panel_close view_agenda grid_view expand_more expand_less Australia Azərbaycan Bǎlgariya Bolivia Bosnia & Herzegovina Brasil Canada Chile Colombia Cuba Deutschland Danmark España Ελλάδα France Hrvatska India ... See more

account_circle info brightness_medium left_panel_close view_agenda grid_view expand_more expand_less Australia Azərbaycan Bǎlgariya Bolivia Bosnia & Herzegovina Brasil Canada Chile Colombia Cuba Deutschland Danmark España Ελλάδα France Hrvatska India ... See more

From Chaos to Control: Mastering Customer Flow in a Multi Channel World 0 The modern customer no longer follows a single, predictable path. Today, a customer might start a service request online, schedule a follow up appointment via a mobile app, and then... See more

For centuries, the physical queue has been the universal symbol of service. Whether waiting in a bank, a government office, or a busy retail store, the line signaled that service was popular, but also that it was slow and frustrating. Today, the physical ... See more