Colleen Frye

If variety is the spice of your MSP life, and you enjoy out-of-the-box problem solving (and marketing), then the architecture, engineering, and construction (AEC) industry may be for you. From drones, to high-powered workstations and servers, to laptops t... See more

The rewards of being an MSP that goes “all out” for its clients are many, but for NEXTGen IT, sometimes it’s Aerosmith’s Steven Tyler singing Happy Birthday. Nestled in Muscle Shoals, Alabama, home of the famous “Muscle Shoals sound,” NEXTGen IT counts th... See more

Customer experience, or CX, is more than a trending buzzword. It’s a competitive differentiator that can separate you from a sea of MSPs. CX is not customer service—answering the phone, resolving a ticket, installing a new server. Rather, it’s how the cus... See more

From its roots in residential services, Far Out Solutions has evolved to one of the largest MSPs working with property management firms, offering them a one-stop shop for the entire technology lifecycle under one umbrella, including IT, cybersecurity, clo... See more

Is your MSP’s company culture crummy or nonexistent? If you’re the leader, that’s a you problem, according to Arnie Malham, an 8-figure entrepreneur and best-selling author of Worth Doing Wrong, “The culture you have right now, the one that exists right n... See more