Jackie Gately

About

I’m a Senior Technical Writer specializing in SOPs, infrastructure documentation, and compliance content. I bring deep experience in cloud-based disaster recovery, regulatory reporting, and process improvement and standards. My background in software development and project management helps me work effectively across technical and business teams. I develop high-value documentation that supports IT operations, disaster recovery workflows, and end-user training. My strength is translating complex technical systems into clear, actionable content. I work closely with engineering, DevOps, SMEs, EUC/IT Tools & Support teams, as well as business stakeholders and the C-suite. The result is documentation that is consistent, accessible, and audit-ready. Core competencies: - SOPs and process documentation: operational procedures, troubleshooting guides, runbooks, process maps - Knowledge repositories and document management: SharePoint, Confluence, Salesforce Knowledge Base - Cloud and infrastructure platforms: AWS, Zerto, VMware, Commvault, NetApp - Regulatory and compliance documentation: FFIEC, SOX, GDPR, ITGC, PCI DSS, NACHA, BASEL II - Executive reporting: status briefs, metrics, audit narratives, PowerPoint presentations My past roles include work with Citizens Bank, MetLife, Bank of Boston, Keane, Inc., and other fintech and infrastructure-driven organizations. Outside of technical writing, I am an award-winning travel writer/photographer at Enjoy Travel Life, and I partner with brands in hospitality and tourism. I am open to contract opportunities where I can lead, build, or elevate documentation practices across teams, preferably in a remote capacity.