Jessica Ho

Hi! I’m working on a series of articles for restaurant and franchise operators about choosing the right technology as they grow. I’m looking for insights from restaurant consultants, franchise consultants, and multi-unit or franchise operators on any of the following: Why does consolidating the tech stack into one platform matter? What problems do you see when operators juggle too many disconnected tools, and what are the benefits of bringing them together? How important are integrations? What should operators ask vendors about integrations (POS, payroll, accounting), and what goes wrong when systems don’t talk to each other? What mistakes do operators make when choosing tech? What do you see franchise and multi-unit operators get wrong when selecting or rolling out software, and what would you tell them to do differently? You don’t need to answer all four. Short, specific answers are great, especially real examples, numbers, or lessons learned from the field.