Mathew Patterson

Looking for AirBnB hosts or guest-facing managers of accomodation or lodgings to talk about what they do to try to make the online element of the customer experience match up in quality to the real-world experience staying in their accomodation. I'll be selecting a few people to ask some specific questions. If interested, please reply with - Your name, title, and accomodation/business (with URL) - A sentence on your approach to online service