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The Editor in the Pink Blazer @ Call Centre Helper Magazine | CX - Contact Center - CCaaS - WFM - AI - Analytics
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Claim your profileWhy do I love contact centres so much? The answer is simply... the people! Whether I'm talking to tech vendors, trainers, consultants, or frontline leaders, I'm (almost always) met with talent, passion, and an unrivalled commitment to innovation - all served up with a sense of humour. How can I be so sure? Because my role as Editor at Call Centre Helper gives me the privileged opportunity to work alongside and interview amazing people across the industry and the world - and even go behind the scenes of award-winning contact centres to see best practice in action. It's truly inspiring! And I feel very fortunate to be capturing these amazing voices and turning them best practice articles - covering all things EX and CX. So if you have an inspiring story to share, I would love to connect and hear all about it!
Leadership, Management at Go! Onderwijs Van De Vlaamse GemeenschapGraduated: 2013
Master Of Arts, Creative Writing at Swansea UniversityGraduated: 2012