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ann arbor, michigan, united states
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Claim your profileJournalist, author, professor, public speaker. Specialties: the economy, food and business, the Midwestern U.S., politics, women's issues, journalism, the future of transportation, travel, entrepreneurship, visioning. Author of Satisfaction Guaranteed: How Zingerman's Built A Corner Deli Into A Global Food Community, published by Charles Scribners' Sons in 2022 (paperback coming in 2023). Four other books including The End of Detroit: How the Big Three Lost Their Grip on the American Car Market, published by Doubleday in 2003 (paperback 2004).