Matthew Clayton is good at computers, so he gets assigned a dreaded task by his family members: helping them schedule their DMV appointments online in North Carolina. North Carolina’s Division of Motor Vehicles has long been considered among the worst of ... See more
Los quioscos con pantalla táctil, las máquinas de autopago y los menús con códigos QR solo estaban aquí para ayudar. El sueño era que estas tecnologías de autoservicio recomendaran comida que nos gustara en McDonald’s y agilizaran las filas en CVS. Pero l... See more
Touchscreen kiosks, self-checkout machines and QR-code menus were only here to help. The dream was that these self-service technologies would recommend food we’d like at McDonald’s and speed up CVS lines. But kiosks ended up presenting way too many choice... See more
La creencia generalizada es que los consumidores estadounidenses atraviesan dificultades y buscan los precios más bajos para ahorrar dinero. Sin embargo, la brecha de la llamada “economía en forma de K” se está estrechando, y un número creciente de estado... See more
Conventional wisdom says that American consumers are struggling and they’re hunting for the lowest prices to save money. But the K-shaped economy is narrowing, and a growing number of Americans have moved up the income ladder. They actually have more mone... See more