Samantha Fink

At 6:45 p.m. on a Wednesday, downtown Toronto professionals sat in a bar with drinks in their hands and pasta on their tables — just as a lecture about AI’s ability to empathize got underway. The crowd was there for Brains & Barstools, one of a growin... See more

At 6:45 p.m. on a Wednesday, downtown Toronto professionals sat in a bar with drinks in their hands and pasta on their tables — just as a lecture about AI’s ability to empathize got underway. The crowd was there for Brains & Barstools, one of a growin... See more

Though you know they’ll have toasty evenings next to a campfire, peaceful afternoons canoeing across a lake, and a handful of other delightful coming-of-age experiences, it’s never easy sending your little one away to summer camp for the first time. But a... See more

The Award Winners Transforming Modern Customer Experience February 18, 2026 Customer Experience This year’s Medallia Expy and Partner Award winners aren’t just measuring customer experience — they’re using it to transform their businesses from the inside ... See more

Experience ’26 Day 1: Stop Chasing Scores, Start Being a Changemaker February 11, 2026 Customer Experience Experience ‘26 kicked off by outlining the necessary shift from scorekeeping to changemaking, highlighting how experience leaders are trading soft m... See more