Scott Thurston

I’ll be honest: I’ve spent over 20 years facilitating team development across dozens of industries, and right now, the number one thing people are asking me is some version of “will AI take my job?” I’ve heard it from entry-level employees. I’ve heard it ... See more

For decades, Disney has been the gold standard of hospitality. The smiles, the seamlessness, the feeling that every detail was designed just for you. But recently, The House of Mouse announced a system-wide “ Hospitality Reset ,” its most significant trai... See more